Conflict is an inherent reality for humans when we enter into relationships with other people or groups. Mediation is a conflict resolution method based on encouraging dialogue between the parties involved, using a neutral and impartial third party that can help create new communication channels, to arrive at satisfactory and long-lasting agreements.

AIMS:
To build awareness of the basic principles and methodology of mediation, in order for the parties involved to successfully to transform conflicts into a positive outcome.

CONTENT:

METHODOLOGY:
Presentation of theory.
Practical exercises, individual and group. Role-play.


AIMED AT:
At all those who are required to deal with conflicts in their workplace, or who encounter interpersonal conflict in different situations, and who wish to improve their comunication skills, relationships, and learn how to apply a culture of dialogue in place of confrontation.

DURATION:
20 hours

DELIVERY:
Each session is 2 - 2 1/2 hours in length depending on the format of the course:
2 days (5 hours) per week for 4 weeks;
3 days intensive (20 hours) in one week.